Fairlie Quay Customer Notice


Updated 5th January 2021

The latest full Scottish Government requirements can be found HERE

To ensure the continued safety of everyone we would ask you to comply with the following.

The safety of our staff, customers, and contractors is our prime concern with each of us playing their own part in making responsible choices to allow us to make progress.

We will regularly review these protocols to ensure best practice but, as well as the safety protocols we have instigated, we advise you to consider the use of gloves, face coverings and any sanitising or PPE products that befit your personal requirements.

Electrostatic Sanitising – we have invested in electrostatic spraying equipment which you will see being used by our staff across the marina both indoors and outdoors. These machines deliver high level disinfection and sanitisation across hard and soft surfaces, environments, and equipment, to reduce the risk of any cross contamination and be a key part of our ongoing safety plan.

Social Distancing – please always practice and maintain 2m social distancing throughout the marina.

Car Parking – When getting in or out of your car please ensure there is a 2-metre distance between you and others, wait in your car until others have passed if necessary.

Keep To The Left – please keep to the left on walkways to allow extra distance between yourself and others.

Give Way – give priority to those coming up the gangway ramps and exiting the covered storage area.

Face Coverings –  are advised throughout the marina.

Marina Reception & Chandlery –  access is currently restricted however a member of staff will be on hand to assist you.

Trolleys – we have sanitising spray adjacent to the trolley park areas, but we advise the use of gloves

Covered Storage Areas – Access to covered storage will be monitored and subject to safety protocols.  Please contact the office on 01475 568267 (Monday-Friday 9-5) or 07917 805839 to advise if you wish to visit your vessel, and we will do our best to assist.

Access – handles, touchpads and exit pushes are cleaned on a regular basis but the use of gloves is advised.

Other Vessels – to minimise risk please do not access or touch other customers boats and their ropes, rails or other equipment. In the event of an emergency call marina reception on 01475 568267.

Overnight Stays – Updated guidelines state that from00.01 on 26/12/20 you may not stay overnight on board your vessel.

Toilets – limited toilet facilities are available for customers only and 2m social distancing must be observed. As this is a communal area a face covering should always be worn as appropriate. Sanitising hand gel is available at entry and exit of toilets. At regular intervals, the toilets will be temporarily closed for cleaning. Although we are operating an enhanced cleaning schedule, we supply additional cleaning and sanitising supplies for customers use inside the toilets.

Refuelling – refuelling is by prior appointment only.  Please contact reception and adhere to the strict social distancing rules in place.

Lifting & Launching – maintain a minimum 2m distancing from all staff and comply with the directions of the hoist team during operations – customers MUST wear  a face covering during the operation.

PPE Disposal – please take any personal protection equipment away with you and dispose of it safely and considerately.


If you are presenting with any symptoms of Covid-19 (raised temperature, persistent cough, loss of taste/smell) do not come to the Marina.

If any member of your household has presented with symptoms of Covid-19 then you are still required to quarantine for 14 days and you should therefore not attend the Marina.

If you exhibit symptoms of Covid-19 within 3 days of a visit to the Marina premises, then please inform us so we can then take the appropriate precautions.

Everybody at Fairlie Quay is working hard to implement the new protocols in line with the latest government and HSE advice and combining this with new the guidance from Scottish and UK marine & boating organisations and bodies.

In the meantime, we hope everyone is well, continuing to stay safe, and thank you for your patience and understanding during this unprecedented time.

Julia Cassidy

Office Manager

Fairlie Quay Marina